Help Desk Engineer

US-MD-Annapolis Junction
ID
2017-5627

Overview

ASRC Federal - Vistronix is a national security solutions provider specializing in transforming big and complex data sets into mission critical intelligence.  Ingesting, processing, and exploiting Big Data is at the core of everything we do: Cyber & SIGINT Operations, C4ISR & Multi-INT Processing, and Enterprise & Open Source Analysis.  As a national security middleweight, we have a passion for our customers' mission and value ingenuity, agility, speed, and the ability to think and deliver at scale.  For more information, visit www.vistronix.com.

 

ASRC Federal - Vistronix is currently seeking an experienced Help Desk Engineer for a role on one of our subcontracts.  This full time position affords the successful candidate the opportunity to work in an engaging, high-tech development environment, working with an excellent team and customer base. 

Responsibilities

The Help Desk Engineer will be responsible for supporting customers who are integrating security services. The candidate will provide integration support to customers for the various integration options available to utilize the authorization services.  Support will be provided in a variety of methods not limited to e-mail, phone, and forward-deployed (i.e. desk side). The candidate may also provide systems engineering support to customers to assist with their security design to meet accreditation standards.

Qualifications

For Software Engineer I-B LCAT:

  • Bachelor’s Degree or higher in computer engineering or in a field related to the computer engineering or computer science disciplines.
  • 3 years of Software Engineering experience. An additional 4+ years of Software Engineering experience may be substituted for the degree for a total of 7 years.

For System Administrator B LCAT:

  • Bachelor’s Degree or higher in computer engineering or in a field related to the computer engineering or computer science disciplines
  • 3 years System Administration experience. An additional 4+ years of System Administration experience may be substituted for the degree for a total of 7 years.
  • 2 years experience with Public Key Infrastructure (PKI) authentication services.

Critical Skills:

  • Familiar with PKI and associated side effects of using PKI
  • Must be able to analyze system applications and perform troubleshooting
  • Strong ability to multi-task and serve multiple customers at one time
  • Ability to work independently – must be a self-starter
  • Excellent oral and written communication skills – able to clearly communicate instruction and guidance to customers
  • Good interpersonal skills – able to interface professionally and work in a team environment
  • Assist with educating/training customers on software deliveries
  • Ability to modify wiki sites, blogs, XML/HTML and write technical documentation to support customers

Desired Skills:

  • Knowledge of the following help desk system API’s: Request Tracker (RT) and/or
  • Experience with multiple Application Servers and containers
  • Experience with web, SOAP, and RESTful services
  • Systems Engineering experience
  • Familiar with SQL and basic database querying abilities
  • Familiar with LDAP
  • Experience with phone and desk-side customer support
  • Experience providing training support for customers
  • Ability to assist with understanding and defining customer needs

This position requires an active Security Clearance.

 

Positions require a Top Secret security clearance, based on current background investigation (SBI), as well as the favorable completion of polygraph.  Clearance and polygraph processing will be completed by the U.S. Government.

 

ASRC Federal and its Subsidiaries are Equal Opportunity / Affirmative Action employers.  All qualified applicants will receive consideration for employment without regard to race, gender, color, age, sexual orientation, gender identification, national origin, religion, marital status, ancestry, citizenship, disability, protected veteran status, or any other factor prohibited by applicable law.

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