Service Center Site Supervisor

US-DC | US-OK-Oklahoma City | US-NJ-Egg Harbor Township
ID
2017-4827

Overview

ASRC Federal is a technical, professional services company providing state-of-the-art solutions to government and commercial clients. Our services include custom-engineered solutions that integrate with the latest technology, resulting in advanced information technology systems; business and management consulting services to assess client needs and reengineer processes; and strategic and tactical program expertise to support continuity and provide comprehensive oversight for mission-critical initiatives.

 

We partner with government agencies that require development of systems, such as end user services, asset management, network deployment and engineering services, power and energy management solutions, portal applications, command and control, and geospatial information systems (GIS) to operate more efficiently and profitably.

 

As an emerging IT consulting and strategic outsourcing leader, we're always looking for exceptionally bright and motivated people to join our team. We are thought leaders in our market space - providing comprehensive solutions to our clients, throughout the enterprise. If you are looking for an opportunity to use your skills in new ways, in an environment that promotes free thinking, presents positive challenges, and makes real impact - ASRC Federal is the place for you.

 

We are currently seeking a Service Center Site Supervisor to work on-site in the Washington, D.C. metropolitan area/ Oklahoma City, OK / or Atlantic City, NJ.

Responsibilities

  • Leads and coordinates onsite staff, provides oversight and direction to employees engaged in providing a high degree of professional support to individuals who contact the Helpdesk Call Center for assistance with technical issues. 
  • Supports the Service Desk Manager by helping to ensure the proper allocation of resources and by helping to ensure that all Help Desk Technicians are properly trained and are provided with the necessary tools to successfully perform required job duties.

Qualifications

  • Bachelor’s degree in Information Technology, Business Management or a related field of study
  • A minimum of three (3) years IT call center experience
  • A minimum of two (2) years serving in a supervisory position with more than 15 call center agents.

 

Preferred

  • Knowledge and experience with government clients/environments

 

Candidates will be subject to a government background investigation and must meet eligibility criteria for access to classified information. U.S. Citizenship is required.

 

AN EQUAL OPPORTUNITY EMPLOYER
All employment decisions are made without regard to race, color, religion, sex, sexual orientation, national origin, age, creed, ancestry, marital status, non-job-related handicap or disability, veteran status, or any other legally protected status.

 

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